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FAQ's

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our factory where we will custom print and ship your item(s) within 7-10 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via email: xeucis@gmail.com

US Shipping Time Estimates

Shoes: 2-3 Weeks

Other Products: 2-3 Weeks

International Shipping Time Estimates

Shoes: 2-4 Weeks

Other Products: 2-4 Weeks

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Xeucis.com successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

HOW DO I PLACE AN ORDER?

Simply choose your style from the drop down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

HOW DOES DESIGNS BY  XEUCIS OPERATE?

Designs by Xeucis is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let Designs by Xeucis handle your fulfillment and shipping to your customers.

HOW SECURE IS MY PERSONAL INFORMATION?

The Designs by Xeucis adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

DOES XEUCIS.COM OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?

If you don’t love your print, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge.

WHICH CLOTHING BRANDS DOES XEUCIS.COM USE?

We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company.

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing on a very limited basis. Please email xeucis@gmail.com for more information.

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via UPS/USPS.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express and Discover

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator

RETURN POLICY FOR ANYTHING BUT SHOES

Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within the same day order is placed.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items


To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to xeucis@gmail.com and we will fix it :)


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

xeucis@gmail.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at xeucis@gmail.com and we will contact you about your returning your item.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, please contact us at xeucis@gmail.com for shipping information.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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